Technical Account Manager (AMCS411), Mexico City, Distrito Federal, Mexico

Company Name
Job Description
Organization Overview Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 210,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands. Learn more athttp://www.fortinet.com, theFortinet BlogorFortiGuard Labs.

Position Overview
Objective:
In this senior, very technical, and highly visible role, you will be the primary technical contact delivering managed technical support for premium customers.

Responsibilities:
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc)
Installation and configuration assistance
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects.
Conduct quarterly site visits for your managed accounts.
Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
Develop best practice deployment and troubleshooting methodology documentation.
Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation.
Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
Required Skills
  • Must possess strong network security and routing experience.
  • Exceptional customer service orientation and strong communication skills.
  • MS Word, PowerPoint and Excel skills.
  • Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications.Also prefer candidates with scripting and Windows server app experience.
Job Code
AMCS411
Employment Type
Full-Time
Job Location
Mexico City, Distrito Federal, Mexico
Required Trades
Business Development
Required Certifications
N/A
Job Posted Date
2016-04-14
Total Views
211
Total Applications
0