Sr Software Engineer - Technical LeadSr Software Engineer - Technical Lead, Dallas, Texas, United States (Job Has Expired)

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Job Description

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



Technical Expertise:

  • Effectively applies knowledge and skills of software development and testing to solve a range of problems.
  • Partners with other Technology Teammembers to provide advice or solutions within his or her area of expertise.
  • Keeps informed about current developments within his or her area of expertise.

Analytical Expertise:

  • Proactively identifies problems, performs root cause analysis, investigates information, performs impact analysis; formulates and executes plans to develop solutions.
  • Identifies strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Understands and can estimate effort and value for solutions
  • Understands at a broad level how technology platforms/architectures are applied to automated business solutions.

Systems Development Engineering:

  • Facilitate or complete Analysis, design, and programming of viable solutions to high complexity business problems according to user specifications.
  • Develop or approve detail program specifications.
  • Partner with Enterprise Architecture to evaluate and recommend emerging technologies, and influence technical designs.

Testing / Deliverable Quality:

  • Participate in system and acceptance testing.
  • Ensure that systems are functionally appropriate, technically sound, and well integrated.
  • Test and implement system and enhancements using techniques that preserve system integrity.

Production Support:

  • Responsible for immediate response to production program issues.
  • Task Management:
  • Sets up or follows established procedures and standards to ensure high quality and quantity of work.
  • Understand dependency identification processes in technology work, verifies information and carefully reviews and checks the accuracy of own work.
  • Establishes or follows prioritization processes to drive work and has a sense of urgency about getting work completed.
  • Looks for and seizes opportunities to do more or to do things better.
  • Analyze and resolve multiple complex problems without direction.
  • Research and recommend alternative actions for problem resolution.
  • Employ productivity aids in all aspects of assignments.
  • Highly organized and self-directed.


  • Appropriately shares ideas and information with others.
  • Practices attentive and active listening.
  • Ensures that regular and consistent communications take place.
  • Expresses ideas clearly and concisely in writing.
  • Expresses oneself clearly in conversation and interaction with others.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employees Leaders.



High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


  • BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training preferred.


  • Minimum of 5 years work experience as a Software Engineer or equivalent role required.
  • Proven technical design experience across one or more of a broad range of technology components including application development, infrastructure design, and database and middleware concepts required.
  • Strong understanding of architectural principles, design patterns and common methodologies across a variety of technologies required.
  • Ability to assess impact and viability of proposed technical designs and architectures on existing applications required.
  • Ability to quickly adapt and develop subject matter expertise across a variety of technologies in a dynamic technology landscape required.
  • Strong ability to mentor and guide technical resources, with a focus on growth of the technical bench required.
  • Experience working in Agile software development methodologies required.
  • Strong problem solving skills with the ability to analyze issues in high profile and high pressure situations required.
  • Experience evaluating the root cause of complex technology incidents and driving restoration efforts required.
  • Ability to quickly assess business impact of technology incidents across multiple applications required.
  • Ability to evaluate technical quality of delivered applications and comfort in addressing quality gaps with internal and external teams required.
  • Experience leading diverse technology teams both formally and informally required.
  • Ability to negotiate and influence across teams and organizations required.
  • Comfortable communicating clearly and concisely to Senior Leaders and Executives required.
  • Ability to present technical information appropriately to both technical and non-technical audiences required.
  • Ability to work effectively across matrixed and cross functional organizations required.
  • Experience with SCRUM and KanBan Agile development methodologies preferred.
  • ITIL or similar practice knowledge preferred.
  • Experience working in a managed services environment preferred.
  • Airline or other travel industry business knowledge and experience preferred.

  • Experience with SAP preferred.

  • Experience with Enterprise Data Warehouse technologies and methods preferred.


Core Knowledge:

  • Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience.
  • Advanced knowledge of at least one required programming language.

Critical Skills:

  • Excellent partnering, communication, and negotiation skills in working with various Technology or partner Teams.
  • Able to analyze large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
  • Able to work effectively in a strong Customer service / team oriented environment.
  • Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same.
  • Able to prioritize effectively.
  • Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.
  • Able to teach and mentor others concerning technical and business subjects.
  • Able to manage ambiguity in a positive manner.


  • Must be able to comply with Company attendance standards as described in established guidelines.
  • Limited travel with potential for increased/decreased travel based upon Technology Department needs.
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines is an Equal Opportunity Employer.

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Job Code
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Job Location
Dallas, Texas, United States
Required Trades
IT/ Software
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