Sr AnalystSr Analyst, Dallas, Texas, United States (Job Has Expired)

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Job Description

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



As a Sr Analyst for Business Process Architecture you will:

  • Ensure the integrity and consistency within the process repository via audits, reporting and governance against the relevant toolsets

  • Manage the libraries of standard objects including applications, organization units, data clusters and other entities reused across models

  • Maintain Southwest templates and filters

  • Perform Process Governance to manage multiple versions of models and publish per release schedule

  • Manage LDAP group definition to provide appropriate modeler/user access rights within the repository

  • Provide quality assurance reviews for modelers in Southwests enterprise process tool and standards to achieve a one modeler view within the process repository

  • Develop custom reporting as needed to enhance the ability to analyze process models and support BPA metrics

Technical Expertise:

  • Effectively applies knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems.
  • Partners with other Technology Teammembers to provide advice or solutions within his or her area of expertise.
  • Stays informed about current developments within his or her expertise.

Analytical Expertise:

  • Identifies problems, performs root cause analysis, investigates information, performs impact analysis, and formulates and executes plans to develop solutions.
  • Identifies strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Understands and can estimate effort and value for solutions
  • Understands at a broad level how technology platforms/architectures are applied to automated business solutions.

Business Knowledge:

  • Actively engaged in industry, domain, process or technology trends.

Task Management:

  • Acts as a coordination and facilitation point for organizing work efforts.
  • Sets up or follows established procedures to ensure high quality of work.
  • Understands dependency identification processes in technology work, verifies information and carefully reviews and checks the accuracy of own work.
  • Establishes or follows prioritization processes to drive work, and has a sense of urgency about getting work completed.
  • Looks for and seizes opportunities to do more or to do things better.


  • Appropriately shares ideas and information with others
  • Practices attentive and active listening.
  • Ensures that regular and consistent communications take place.
  • Expresses ideas as well as business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis.
  • Expresses oneself clearly in conversation and interaction with others.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employees Leaders.



High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


  • Associate Degree
  • BS / BA in Computer Science, Information Science, Information Systems, Business and / or equivalent formal training required.


  • Minimum of 2 years working in ARIS maintaining object libraries/models, configuring templates, building reports and performing process governance audits

  • Experience developing EPC and VACD process models
  • Minimum of 5 years work experience as an Analyst or equivalent position required.


  • May be asked on occasions to lift and/or pull weights loads of approx. 20 lbs. on a periodic basis.
  • May require extended work hours per Leaders' request.
  • May be asked to climb, bend, kneel, crawl, and stoop on a periodic basis.


Core Knowledge:

  • Advanced knowledge of business analysis, process modeling and redesign.
  • Advanced knowledge of technical environments.
  • Advanced knowledge of software development methodologies.

Critical Skills:

  • Experience with Business Process Management

  • Experience with other Software AG applications including Alfabet, ARIS Simulation and ARIS Process Goverance

  • Experience facilitating requirements sessions

  • Experience with process improvement methodology
  • Understanding of UML and BPMN standards

  • Experience with data models and technical architecture designs

  • Simulation experience
  • Technical writing experience
  • Excellent partnering, communication, and negotiation skills in working with various Teams and/or external partners.
  • Able to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
  • Able to work effectively in a strong Customer service / team oriented environment.
  • Able to research, create, and document requirements, processes, and technical specifications.
  • Ability to manage and prioritize multiple and widely varied work streams / tasks.
  • Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same.
  • Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.
  • Able to teach and mentor others concerning technical and business subjects.

Must be able to comply with Company attendance standards as described in established guidelines.


  • Limited travel withpotential for increased/decreased travel based upon Technology Department needs.

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines is an Equal Opportunity Employer.

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Dallas, Texas, United States
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