Program ManagerProgram Manager, Dallas, Texas, United States (Job Has Expired)

Company Name
Job Description

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



  • Partners with Senior Leadership and other Departments to lead Technology programs in support of the Company's strategic plan. Viewed as a project/program leadership expert responsible for driving analysis, recommendations, decisions and delivery.
  • Defines and drives complex program plans for multiple, simultaneous, related projects or for a single highly complex project including scope, budget and schedule, and executes tasks defined in the program plan to achieve program goals using standard program and project management methodologies and practices.
  • Validates and helps develop business cases with Customers, as well as develops a program charter.
  • Partners with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion.
  • Responsible for direct Leadership of Project Managers, Specialists and other Teammembers.
  • Proactively monitors program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation.
  • Establishes and leads program and project governance processes.
  • Leads and facilitates program meetings and presentations to Sr. Leadership.
  • Engages, initiates and leads change leadership.
  • Provides thought leadership to program stakeholders and facilitates strategic decision making related to program objectives.
  • Establishes cross functional alliances across the Company to drive results.
  • Leverages governance for program benefit.
  • Leads development and manages overall communication strategy.
  • Synthesizes communication for all levels of Leadership, including C-level and Executive and Senior Vice President roles.
  • Proactively communicates plan and all relevant components of the plan such as risk, schedules, expectations and ongoing updates to Stakeholders, Sponsors and Project Teams to maintain project alignment.
  • Gains buy-in for program goals and decisions with "tough" and diverse Customer groups.
  • Builds trust and relationships; influences cross-functionally and across diverse teams.
  • Builds partnerships to collaborate and uses influence to gather Customer and business requirements and communicate effectively with all project Teams and support groups.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employees Leaders.



High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


  • College degree in technology, finance, business or related field and/or equivalent work experience.
  • MBA preferred.


  • Minimum of 3 years as a Program/Project Manager, driving and delivering complex programs and projects.
  • Minimum of 5-10 years of in project management
  • Experience leading Direct Reports preferred
  • Knowledge of issues/risk management and project change requests required.
  • Experience developing communication strategies for buy-in and acceptance.
  • Solid knowledge of strategic and financial analysis.


  • PMP or PgMP or equivalent work experience as a Program Manager required.



  • Expert knowledge of program and project processes, problem management tools and procedures.
  • Expert knowledge of MS Project, Visio, MS Office Suite including SharePoint.
  • Expert knowledge of application impact on operational and business functions.
  • Expert knowledge of technology applications and systems infrastructure.
  • Strong financial acumen to interpret corporate financial analysis and financial statements.
  • Strong Customer Service and Team orientation.
  • Demonstrates and employs active listening skills.
  • Maintains composure under pressure and accurately assesses problem situations.
  • Assumes a high level of responsibility and provides direction in a Team-oriented environment, directing tasks to finish by scheduled completion date.
  • Communicates effectively, both verbally and written, at all levels
  • Able to contend with the range and complexity of large business problems.
  • Reorders job priorities for Team and self as needed.
  • Manages highly sensitive and confidential information.
  • Leads effectively in a fast paced, collaborative, Team based environment.
  • Directs performance of outside Contractors and maintains positive relations with internal Customers.

Must be able to comply with Company attendance standards as described in established guidelines.


Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines is an Equal Opportunity Employer.

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Job Code
Employment Type
Job Location
Dallas, Texas, United States
Required Trades
Project Manager
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