Manager - Change Leadership OperationsManager - Change Leadership Operations, Dallas, Texas, United States (Job Has Expired)

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Job Description

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



The Change Leadership Team at Southwest has projectedtremendous growthin 2016. We are organized into four pillars: Operations, Commercial, Enterprise (back office functions), and a Change Leadership center of excellence

As a Manager in Change Leadership you will:

  • Develop and execute implementation and post-implementation support strategies for the business
  • Facilitate project Teams in developing business continuation plans
  • Facilitate Organizational Development activities, including operating model design, role design and performance measures as needed for Company or Departmental projects
  • Develop people-related risk mitigation strategies

People & Organizational Leadership:

  • Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, teamwork and work-life balance.
  • Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization.
  • Participate fully in organizational processes / initiatives, i.e. performance management, interviewing, budgeting, training, etc.
  • Lead the resolution of organization, team and individual issues, making appropriate decision.
  • Recruit, develop, and retain individuals with skills, attitude, and experience necessary to enable the organization to meet commitments.
  • Provide continuous coaching to improve Teammember, peer performance and business knowledge.
  • Develop and execute strategies and processes to improve performance and the value of products and services provided.
  • Lead cross-functional Teams to deliver solutions and services to meet enterprise needs.
  • Represent multiple teams and customers related to cross-department initiatives, meetings and decisions.
  • Promote and participate in the exchange of learning across the organization.
  • Pursue technical, functional and professional development opportunities with the company and industry.

Business Knowledge:

  • Possess a solid working knowledge of the business functions that align with assigned Team's responsibilities, and effectively apply that knowledge to provide solutions, support and services.

Functional / Technical Knowledge:

  • Providesthought Leadership related to assigned functional areas.
  • Understands best practices, capabilities and constraints related to delivering solutions.
  • Specializes in deliveringsolutions using best practices to achieve maximum Team productivity while delivering high quality products.
  • Stays abreast of emerging trends, processes, and solutions related to assigned responsibilities.

Influencing & Relationship Building:

  • Builds strong, collaborative relationships & credibility with various Teams inside & outside of Technology.
  • Influences and drives change across respective Business and Technology functions.

Financial Accountability:

  • Effectively oversees fiduciary responsibilities.
  • Works with Technology and business partners to measure financial benefits and demonstrable business value.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employees Leaders.



High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


  • Bachelors Degree required, MBA or Masters Degree preferred


  • Must have a minimum of 10 years of experience in Change Leadership roles throughout all phases of a project, specifically focused on business transformation projects

  • Must have a minimum of 3 years of experience in a People Leadership capacity (leading a small Team of resources day-to-day)
  • Minimum of 5 years work experience in a Business and / or Information Technology environment.
  • Minimum of 2 years work experience leading teams and providing work direction.


  • May be asked on occasions to lift and/or pull weights loads of approx. 20 lbs. on a periodic basis.
  • May require extended work hours per Leaders' request.
  • Must be able to climb, bend, kneel, crawl, and stoop on a periodic basis.


Core Knowledge:

  • Ability to develop Leadership and Stakeholder alignment strategies and plans

  • Ability to conduct business impact and risk assessments to determine people, process, and technology impacts at the Company, Department, and job-specific levels and determine the best approach for addressing impacts and risks

  • Ability to develop and execute coordinated, comprehensive communication plans to facilitate clear, consistent, and transparent messaging along all project phases

  • Ability to develop a compelling case for change

  • Working knowledge of business process design and training development methodology

  • Ability to develop methods for assessing readiness for change

  • Ability to build and maintain cross-functional relationships

  • Ability to exercise business judgment, to communicate persuasive conclusions and insights, and to build relationships

  • Ability to project poise, confidence and maturity in both internal and external situations

  • Ability to meet deadlines, often within very tight timeframes

  • Ability to serve a full range of assignments

  • Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment

  • Ability to properly manage highly sensitive and confidential information

  • Ability to contend with the range and complexity of large business problems

  • Experience developing and delivering presentations to large audiences, including senior leadership

  • Excellent written and verbal communication skills including the ability to communicate complex issues in a structured, concise manner

  • Proven ability in identifying and resolving issues

  • Proven ability in designing and conducting analyses, as well as synthesizing recommendations
  • General knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
  • General knowledge of personnel practices and regulations.
  • General knowledge of software development practices, concepts, methodologies, tools and trends
  • Proficient knowledge of project management methodologies

Critical Skills:

  • Experience implementing change with operational and/or highly dispersed work groups

  • Experience implementing change with a unionized workforce
  • Excellent partnering, negotiation and communication skills in order to facilitate interactions with business Customers and technology teams.
  • Provides tactical leadership for Team(s)
  • Uses appropriate motivation and influence techniques to achieve desired Team results.
  • Sets and manages stakeholder expectations.
  • Delivers quality projects on time and within budget.
  • Manages projects using the organization's project management methodology.

Must be able to comply with Company attendance standards as described in established guidelines.


  • Limited travel with potential for increased/decreased travel based upon Technology Department needs.

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines is an Equal Opportunity Employer.

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Dallas, Texas, United States
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