Executive Assistant - RMExecutive Assistant - RM, Dallas, Texas, United States

Company Name
Job Description

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Responsibilities:

WORK ACTIVITIES/CONTEXT:

  • Works under broad supervision. May be assigned moderately complex projects.
  • Manages small scale department projects and cultural activities.
  • Coordinates training for support staff.
  • Owns large event planning for the Department.
  • Listens to and reads department and company news closely and understands them in relationship to his or her own organization.

EA Competencies:

Customer Service and Communication

  • Delivers Legendary Customer Service to all people who interact with their Leader including fellow Employees, peers, Customers, Board members, Vendors
  • Represents the Leader in a professional manner at all times
  • Demonstrates proficiency in business writing; able to compose, critique and edit all levels of correspondence, presentations and speeches
  • Proofs all written correspondence
  • Communicates professionally with Leaders and all internal and external Customers and peers

Planning and Organizing

  • Proactively manages & prioritizes calendar and itinerary to ensure most effective use of the Leaders time
  • Anticipates the needs of their Leader
  • Proactively resolves scheduling conflicts
  • Manages travel arrangements
  • Prepares detailed travel packets
  • Practices effective meeting management
  • Organizes appropriate and relevant information for meetings
  • Coordinates collection of monthly department reports
  • Manages small scale department projects and cultural activities
  • Coordinates training for support staff
  • Owns large event planning for the Department

Business and Technology

  • Understands the business and industry in which the department operates
  • Is aware of hot button topics and important issues in the department
  • Makes connections and helps prioritize for their Leader
  • May represent Leader in meetings committees or functions
  • Demonstrates organizational awareness
  • Proactively finds out what is happening across the organization
  • Keeps up to date with all pressing issues throughout the department
  • Escalates issues within the Department that warrant immediate attention
  • Maintains confidentiality
  • Proficient in all relevant business applications
  • Coaches AAs to identify and use the appropriate application for tasks
Qualifications:

BASIC QUALIFICATIONS:

EDUCATION:

  • High School diploma or equivalent required.

WORK EXPERIENCE:

  • Minimum four years of experience in Administrative Support, Customer Service, or Project Lead related fields required.

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

  • Must have exceptional follow through and ability to prioritize (email, deadlines, calendar management, organization).
  • Must have a high level of customer service delivery.
  • Must have a high sense of urgency.
  • Must not be afraid of conflict/will seek to clarify details.
  • Must have high self-confidence; emotional maturity/intelligence (EI).
  • Must be comfortable communicating and working directly with internal and external customers with a focus on Senior and Executive Leadership.
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job.
  • Must be able to operate multi-line phone courteously and with sufficient speed.
  • Must be proficient in Microsoft Office Suite, such as, Word, Excel, Outlook, and PowerPoint. (assessment may be required)
  • Able to read documents, follow instructions, learn and understand office procedures.
  • Must be able to perform mathematical computations.
  • Must have ability to handle and resolve office administration tasks.
  • Must possess excellent organizational skills.
  • Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information.
  • Job duties include, but are not limited to: detailed work, confidentiality, reading documents, problem-solving, decision making, verbal and written communication, customer contact, multiple concurrent tasks, and constant interruptions.
  • Must work under tight time constraints to accomplish assignments and projects.
  • Must be able to effectively communicate verbally by telephone and face to face.

OTHER QUALIFICATIONS:

  • Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed.
  • Ability to travel with some overnight stays required.

Southwest Airlines is an Equal Opportunity Employer.

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Job Code
2016-14068
Employment Type
Full-Time
Job Location
Dallas, Texas, United States
Required Trades
Executive Assistant
Required Certifications
N/A
Job Posted Date
2016-03-22
Total Views
143
Total Applications
0