Business Consultant II - Change LeadershipBusiness Consultant II - Change Leadership, Dallas, Texas, United States (Job Has Expired)

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Job Description

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



The Businesss Consultant II will:

Support the Program Change Lead in managing the overall Change Leadership timeline and deliverables

Partner with all departments (e.g., Technology, Corporate Communications, Southwest Airlines University) to ensure Change plan is integrated with other stakeholder groups

Assist with monitoring stakeholder impacts and change readiness throughout the course of the project and recommend appropriate actions

Develop targeted messaging for all stakeholder groups, including Leadership, Frontline Employees, and the program team

Provide coordination assistance for the change champion network

Maintains associated action items, issues, risks and decisions

Develop and execute implementation and post-implementation support strategies for the business

Provide guidance and assist in planning for project team effectiveness

Lead coordination of project reward and recognition strategy

  • This Team is an internal consulting organization who interacts with Senior Executives throughout the organization to drive strategic change initiatives.
  • Assist Executive Management with prioritization of project portfolio and demonstrate linkage to corporate strategy.
  • Engage with Executive Management to ensure that only those projects relative to achieving the strategic goals are built into the plan.
  • Build the framework for the Company's strategic planning process.
  • Develop a clear and concise strategic planning framework that aligns long-range planning with AOP and annual PerformanceObjectives.
  • Leads analyses of strategic fit and value of opportunity. Shapes new platforms, identifying capabilities to be assembled for sustained long-term strategic growth
  • Initiates the research, analysis, development of conclusions and presentation of findings to senior management for discussion and evaluation.
  • Evaluates and conducts studies, due diligence, financial modeling and scenario analysis to obtain appropriate levels of information and data from both internal and external sources to support business development opportunities.
  • Continually identifies strategic corporate strengths, weaknesses, opportunities and threats to develop strategies to capitalize on strengths and opportunities and provide strategic plans to counter threats.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employees Leaders.


BASIC QUALIFICATIONS: High School Diploma, GED or equivalent education required. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


  • Bachelors degree required, MBA or Masters Degree preferred


  • Minimum of 3-5 years of Change Management experience on large scale programs
  • Mastery in MS Office
  • Strong experience in communication planning and execution
  • Excellent project management skills
  • Coursework in business strategy and analytical areas of study and experience in strategy consulting or relevant corporate positions (e.g., finance, marketing, mergers and acquisitions, business development, general management).
  • Strong business, financial and technology background.
  • Strong quantitative, analytical, and problem solving skills.
  • Excellent verbal and written communication skills along with program management and interpersonal communication abilities
  • Ability to produce professional reports and present to senior-level executives
  • Outstanding attention to detail and high personal quality expectations.
  • Self-directed and self-motivated with a demonstrated work ethic and ability to perform under pressure and meet deadlines.


  • Proven analytical and quantitative skills; experience with spreadsheets or other quantitative modeling.
  • Proven ability to build relationships with, and influence all levels within an organization.
  • Ability to produce a strong business case with cost analysis and justification.
  • Strong communication skills (both written and verbal), interpersonal and influencing skills.
  • Ability to handle multi-tasking environment, meet deadlines, and work with a wide range of sensitive and confidential issues
  • Demonstrates a methodical and logical approach to problem solving.
  • Demonstrates the ability and initiative to understand business processes and work requirements.
  • Accepts responsibility and accountability for own actions and challenges others to do the same.
  • Must have ability to assume high level of responsibility and exhibit sound judgment

Must be able to comply with Company attendance standards as described in established guidelines.


Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines is an Equal Opportunity Employer

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Job Code
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Job Location
Dallas, Texas, United States
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